Company
About The Sysgem Team
Sysgem AG is a computer technology and software development company based in Switzerland.
The founding members of our company are proven providers of IT enterprise management solutions. We have worked together since 1992, specializing in developing software products for use in large corporate networks. Our expertise centers on developing software tools that enable centralized management of
- Distributed networked systems
- User account management
- User password administration and synchronization
- System management
- Applications on multi-platform environments
- Security auditing and monitoring.
The company's Sysgem Enterprise Manager product suite is an IT management solution of the newest generation and is marketed through a distribution network that spans the world and concentrates on large organizations in both the private and public sectors.
Our Mission
It is our mission to understand our customers' e-Business and IT challenges, and to enable them to gain competitive advantage by providing versatile, powerful IT management tools for monitoring and managing systems, administering user accounts and auditing security, which above all are simple.... simple to install, simple to manage, simple to customize and have a low cost of ownership.
The Sysgem Service Offerings
In addition to software products, Sysgem provides services to effectively implement and deploy enterprise-wide IT management solutions. Complementary service packages provided by Sysgem and its authorized partners form a complete professional services solution:
Sysgem's Implementation Services staff can either roll out the available out-of-the box solutions for you, or else specify together with you solutions tailored to your specific needs/environments and then develop and implement those solutions for you.
Sysgem's Consulting and Training Services staff can not only consult and train you on how to use the available out-of-the-box functionality of SEM, but also enable you to develop and implement your own solution concepts based on SEM. Because of its open architecture, SEM's standard functionality is easily extended or modified. SEM makes it easy and fast for you to develop your own special applications.
Sysgem's Support Services staff provides a two-tier customer service worldwide:
- 1st level local country support is provided by Sysgem's subsidiaries or authorized partners.
- 2nd level worldwide support is provided by Sysgem to assist with those problems or questions that are unable to be resolved locally.
Contact Us
You can contact us by any of the following:- sending email to: Sysgem Office (new customers)
- sending email to: Sysgem Support (existing customers)
- completing a Customer Enquiry Form (new customers)
- completing a Customer Support Form (existing customers)
- contacting our representative nearest to you using the Distributor Locator
Become a Distributor
E-Mail: office@sysgem.com Telephone: 00 44 1 635 202 586
We distinguish between two categories of products:
- ‘Problem-Oriented’
- ‘Project Oriented’
Our ‘Problem Oriented’ products are products with a short selling cycle. The potential customer has a problem for which we offer a solution in the short term. A brief examination shows whether the product can solve their problem so that the customer can quickly decide if they want the product or not.
Our ‘Project
Oriented’ products are
usually embedded in a customer project and need to be tailored according to the
customer’s requirements. Therefore, the selling cycle is usually longer,
perhaps up to 12 months.
‘Problem-Oriented’ Products
These are ‘out of the box’ products.
In this category we offer:
- Sysgem Self-Service Password Reset
- Sysgem Password Synchronizer
- Sysgem Password Policy Enforcer
- Sysgem Logfile Concentrator
- Sysgem Configuration File Manager
‘Project-Oriented’ Products
We recommend that the distributor should have consultants involved in the project at the customer site or on a part-time basis from the distributor’s support centre, although, strictly speaking, this isn’t mandatory.
In this category we offer three mainstream products:
- Sysgem User Account Management
- Sysgem System Management
- Sysgem Development Environment for bespoke applications written by the customer, the distributor, Sysgem or a third party.
The open architecture of Sysgem Enterprise Manager enables you to configure the right level of IT enterprise monitoring and management for your customers' unique business requirements, and sets the stage for building long-lasting customer relationships. Standard out of the box plug-In application modules, application support packages and common components provide integration, consistency, and development efficiency to scale IT enterprise management easily across the emerging enterprise. Sysgem actively pursues integration initiatives, including third party products, and offers strategies that make it easy for you to market; sell and implement in key business areas.
Sysgem's Partner Program gives you the tools, support and training you need to capitalize on a rapidly growing and highly lucrative market. Our support group provides the localized, market and customer specific support you require to compete most effectively.
Please contact: office@sysgem.com or telephone: +44 1 635 202 586 for further information.
The Sysgem Headquarters
Sysgem AGLavaterstrasse 45
8002 Zürich
Switzerland
Phone: +41 (0)44 204 60 23
E-Mail: office@sysgem.com
marketing@sysgem.com
support@sysgem.com
Customer feedback
“The support by Sysgem is exemplary and nothing is too much for them. I would certainly endorse Sysgem”.
Bill Gallagher, IT Analyst
“I like Sysgem Enterprise Manager as a product, which has made life a lot easier for domain administrators and users, and I also like its flexibility”.
Norman Rigby, IT Manager
“SEM increases our efficiency in identifying system problems, before they occur, allowing us always to be ahead of the game”.
Jill Summers, IT Manager
Products
- Versatile, powerful IT management tools for monitoring and managing systems, administering user accounts and auditing security.
Sysgem Enterprise Manager
Sysgem Account Manager
Sysgem System Manager
Sysgem Development Manager
Sysgem VMS Monitor
Password Synchronizer
Password Policy Enforcer
Self-Service Password Reset
Logfile Concentrator